FAQs - Campervan Hire & Holidays Australia 

Aside from being operated by an awesome crew of travel experts, we’re cheap and we’re part of Australasia’s largest campervan rental operator that includes big brands like Maui, Britz and Backpacker Rentals. So you can rest assured that you vehicle will be well serviced and in top notch condition so you can sleep easy while you’re on the road.

• Unlimited Kilometres
• 24 Hour roadside service
• Local tourist information including your makeTracks magazine with dozens of fantastic activity discounts
• All living equipment supplied including clothes-line and pegs, plastic containers and bucket, dustpan, hand broom and matches
• All cooking facilities including frypan, saucepans, kitchen utensils, kettle, bowls, cutlery and crockery
• The services of our spunky crew
• From 1 April 2011 the 3% admin fee is included

Booster seats (to accommodate children between four and six years) can be fitted to our Explore More campervans, but we’re real sorry, baby seats can not.

We offer booster seats for hire if you need one. To find out how to get your hands on one, give us a buzz, or ask us when you’re checking out your vehicle.

Like any country, our road rules are a bit different, and some vary a little by State. The most important thing to remember if you’re from a country that drives on the right, is that we drive on the LEFT! For all the guff on how we do it downunder, check out Australian Automobile Associations (AAA) Road Safety for Overseas Visitors & Road Users hand book.

Afraid so…

• For same city locations the minimum rental us 5 days
• Between 15 December – 5 January the minimum rental is 7 days
• One-way hires between different cities the minimum rental is 10 days

We sure do! There is a one-way fee of AU$250 applied to one-way rentals with a minimum hire requirement of 10 days. There’s no one-way fee between our Sydney Downtown and Sydney Airport branches, and you can’t drop off your vehicle back to our Sydney Downtown branch, you can only collect from there.

Easy! 18 and up.

Nope. Your standard driver’s license is enough, as long as you’ve had it for at least a year. However, if your licence isn’t in English, we’ll need to see a valid International Drivers license as well.

This is the maximum dollar amount (cost) per accident that you’d be responsible for if you’re unlucky enough to have an accident. This includes damage to the rental vehicle and any third party property. To put your mind at ease, we’ve got Accident Liability Reduction Options that you can tack on to your hire. Check out our insurance options.

The Security Deposit is required as a deposit, or bond, that we need to let you take away one of our campervans. The Security Deposit is either a full debit from the credit card supplied (all funds processed against your card) or simply an imprint (a dollar amount recorded against your card with no payment processed) depending on your age and what level of liability reduction you take.

Sure is, so long as you haven’t destroyed our campervan! The security deposit is fully refundable provided that the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the Pre-Purchase Gas Option (included in the Smart Pack) and/or Pre-Purchase Fuel has been pre-purchased.

It varies depending on the law of the land. If you do decide to do it, we urge you to take a moment and think about our environment. It’s precious, so make sure you leave it as you’ve found it so others can continue to enjoy your experience.

We do recommend that from time to time you stop in at a Holiday Park. Australia has an extensive network of Holiday Parks in all major tourist centres and in most towns. Most have recreational facilities, as well as resources to dispose of waste water. They also have provision for you to plug the vehicle into electricity.

For more information on responsible freedom camping and Holiday Parks, have a yarn to our branch staff before you hit the road.

First, make sure you’re ok.

Any accident must be reported within 24 hours. An accident report has to be completed as soon as possible. It is important to note that you are liable for all damage costs as a result of any accident, up to the applicable excess.

The applicable excess will be processed at the time of an accident. Remember, if you have an accident, regardless of who is at fault, you have to pay the applicable excess.

In Australia, an accident must be reported to our Motor Claims Department on +61 3 8379 8833.

There are some roads that you can’t drive on, as the conditions are unsuitable for our campervans and could endanger your safety. Our campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). For a detailed list of road restrictions, please refer to our terms and conditions, or consult our reservations crew.

We’d love you to, and so long as we don’t need the vehicle desperately for another hire, we’ll try our best to let you keep on travelling. Just give your nearest branch a buzz, or call us on 1800 708 309 (within Australia) and we’ll see what we can do.